Terms and Conditions.

These Terms and Conditions ("Terms") govern your access to and use of the House Sparrow Films website (housesparrowfilms.com), our video production services, our online courses (including PoSH training), and any related services (collectively, the "Services") provided by Veenansh Creations Private Limited, doing business as House Sparrow Films ("HSF", "we", "us", "our"), a company incorporated in India with registered office at 87, Hosa Rd, C S B Layout, Valliyamma Layout, Kaikondrahalli, Bengaluru 560035, India.

By accessing our website, engaging our services, purchasing a course, or signing a Statement of Work (SOW) with us, you ("Client", "you") agree to be bound by these Terms. If you do not agree, do not use the Services.

Where you engage us under a signed SOW, Master Services Agreement, or other written contract, that contract governs the specific engagement and, if there is any conflict, its terms override these Terms for that engagement.

We provide corporate video production and eLearning services, including but not limited to:

Video production: corporate training videos, learning and development modules, explainer videos, university and school content, edtech content, promotional and marketing videos, videos for content creators and educators.

Course development: PoSH-compliance training, custom LMS-ready content, SCORM/xAPI packaging.

Related services: scripting and instructional design, motion graphics, 2D and 3D animation, live-action shoots, voiceover, translation, subtitling, editing, and color grading.

Specific deliverables, timelines, revisions, and fees are agreed in writing in a Statement of Work (SOW) or invoice before work begins.

Estimates. Any estimate or proposal we share is valid for 30 days from the date issued unless stated otherwise. Estimates are not offers; a binding engagement is created only when both parties sign the SOW or you make the initial payment.

SOW. Each engagement is documented in a written SOW that specifies scope, deliverables, timeline, fees, and payment schedule. Any changes to scope must be documented as a written change order.

Client cooperation. On-time delivery depends on your on-time inputs: brand assets, subject-matter approvals, script sign-off, footage, and review turnaround. Delays in your inputs will move corresponding delivery dates day-for-day.

Milestones. We deliver in the milestones described in the SOW (typically script → storyboard → animatic → first cut → final). Each milestone requires written approval before we proceed to the next.

Fees. Fees are stated in the SOW or invoice and exclusive of GST unless otherwise noted. GST is charged at applicable Indian rates. For clients outside India, we invoice under HSN 998386 (video-post-production services) and the transaction may be zero-rated for export subject to FIRC receipt.

Payment schedule. Standard payment terms for video production: 50% advance on SOW sign-off, 50% on final delivery. For engagements above ₹5,00,000 we offer milestone-based schedules (typically 40% / 40% / 20%). Course pricing is due 100% in advance unless otherwise agreed.

Payment method. We accept bank transfer (NEFT/RTGS/IMPS), UPI, and international wire. Bank details are provided on the invoice.

Late payment. Invoices are payable within 15 days of receipt. Overdue invoices accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may pause work until overdue amounts are cleared.

No chargebacks. All payments are non-refundable once the corresponding milestone begins, except as described in "Refunds" below.

Delivery format. Final deliverables are provided in the file format(s) specified in the SOW, typically MP4 (H.264, 1080p or 4K), MOV (ProRes), and source project files where explicitly agreed.

Revisions. Each SOW includes a specified number of revision rounds per milestone (typically 2). Additional rounds are charged at our then-current hourly rate, communicated in writing before we begin the extra work.

Scope creep. New requirements not in the original SOW, such as adding scenes, changing the animation style, or adding languages, are treated as change orders and require your written approval before we start.

Approval. Any deliverable is deemed approved 7 days after we send it for review if you do not respond in writing during that period.

Client cancellation. If you cancel before we begin work, we refund your advance minus a 10% administrative fee. If you cancel after work has begun, we retain fees corresponding to work already performed, invoice you for any remaining work-in-progress, and release completed materials on receipt of that payment.

Our cancellation. If we cannot deliver due to reasons within our control, we refund all payments for undelivered milestones. This does not apply to force-majeure events (see below).

Course refunds. Our PoSH course carries a 30-day guarantee. If you are not satisfied within 30 days of delivery, we will refund the course fee. Guarantee excludes cases where course access has been distributed to your organization or where course content has been downloaded and re-hosted.

Chargebacks. Initiating a chargeback without first attempting to resolve the issue with us is a breach of these Terms and may result in termination of services and cost recovery.

Final deliverables. On receipt of full payment, we assign to you all rights, title, and interest in the final deliverables produced under the SOW, including copyright and derivative-work rights, subject to the exceptions below.

Reserved rights. We retain rights to (a) our pre-existing tools, templates, workflows, and know-how; (b) third-party assets licensed from stock libraries; and (c) any source project files, unless expressly transferred in the SOW.

Portfolio use. Unless we have signed a specific NDA to the contrary, we retain the right to display final deliverables (or excerpts) in our portfolio, case studies, and marketing. If you require confidentiality, tell us at SOW sign-off and we will exclude the project from portfolio use.

Third-party assets. Stock footage, music, fonts, and images are licensed from third parties. Licenses are typically royalty-free for the intended use but may exclude specific territories or media (for example, broadcast TV). Restrictions are disclosed in the SOW where applicable.

Client-provided materials. You retain all rights in materials you provide to us (scripts, brand assets, footage, subject-matter content). You grant us a limited license to use them only for delivering the SOW. You warrant that you have the right to provide those materials and that they do not infringe any third-party rights.

AI-generated content. Where we use generative AI tools (image, video, or voice synthesis) as part of production, we disclose this in the SOW. The final assignment covers only the human-authored, human-directed elements; you acknowledge that AI-generated components may not be independently copyrightable and use them accordingly.

Both parties agree to keep confidential all non-public information disclosed in connection with the engagement, including but not limited to business plans, financial information, customer lists, product roadmaps, and unreleased content. This obligation survives termination for a period of 3 years.

For projects with heightened sensitivity (unreleased products, financial disclosures, HR investigations), we sign a mutual NDA before receiving any material.

Confidentiality does not apply to information that (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed without reference to the disclosing party's information; or (d) must be disclosed under law.

Our warranties. We warrant that the Services will be performed in a professional manner consistent with industry standards, and that deliverables will materially conform to the specifications in the SOW.

Exclusions. Except as expressly stated, the Services are provided "as is". We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that any specific business outcome (views, conversions, learning outcomes) will result.

Third-party platforms. We do not warrant the performance of third-party platforms (Vimeo, YouTube, LMS providers, streaming platforms) on which your video may be hosted or delivered.

To the maximum extent permitted by law:

Aggregate cap. Our total liability arising from or related to the Services is capped at the fees you paid us in the 12 months preceding the claim.

Excluded damages. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.

Carve-outs. The above limits do not apply to: (a) either party's indemnification obligations; (b) breach of confidentiality; (c) infringement of the other party's intellectual property; or (d) liability that cannot be excluded under Indian law.

You indemnify us against any third-party claims arising from (a) materials you provide, including content that infringes third-party rights or violates law; (b) your use of the deliverables outside the license or scope granted; or (c) your breach of these Terms.

We indemnify you against any third-party claims that our original work (excluding client-provided or third-party-licensed elements) infringes third-party intellectual property, provided you notify us promptly, cooperate in defense, and let us control the defense and settlement.

For convenience. Either party may terminate an engagement with 15 days' written notice. On termination, you pay for work performed to the date of termination and any non-cancellable third-party costs already committed.

For cause. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 15 days of written notice.

Effect of termination. On termination, we deliver work-in-progress on receipt of payment for that work; you cease using any deliverables for which you have not paid; and confidentiality obligations continue.

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, war, government action, internet or utility outages, or third-party service failures. The affected party notifies the other promptly, and delivery timelines are extended for the duration of the event. If a force-majeure event lasts more than 60 days, either party may terminate the engagement without further liability.

Our website is provided for informational and business purposes. You agree not to:

Access the site by any automated means beyond publicly available RSS or sitemap endpoints; scrape or copy content in bulk; reverse-engineer, decompile, or attempt to extract source code; use the site to send spam, malware, or unsolicited communications; misrepresent your identity; or use the site in a way that violates law or infringes any right.

We reserve the right to block, suspend, or terminate access for any user who violates these Terms.

Our site links to third-party websites and embeds third-party content (Vimeo, YouTube, Fiverr, Clutch). We do not control those third parties and are not responsible for their content, privacy practices, or availability. Your use of third-party sites is subject to their own terms.

We may update these Terms from time to time. Updates take effect on the date posted at the top of this page. For material changes, we will notify active clients by email at least 15 days before the change takes effect. Continued use of the Services after that date constitutes acceptance. For engagements under a signed SOW, the version of these Terms in effect on the SOW date governs that engagement.

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from or related to these Terms or the Services, subject to the arbitration provision below.

Arbitration. Before initiating court proceedings, the parties agree to attempt resolution in good faith through discussion, and if unresolved after 30 days, through binding arbitration under the Arbitration and Conciliation Act 1996. The arbitration will be seated in Bengaluru, conducted in English, before a sole arbitrator agreed between the parties, or failing agreement, appointed under the Act.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. We are an independent contractor.

Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with any SOW or written agreement between us, constitute the entire agreement and supersede all prior discussions.

Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full effect.

No waiver. Our failure to enforce any provision is not a waiver of that provision.

Notices. Notices to us must be in writing to info@housesparrowfilms.com with a copy to our registered address.

Questions about these Terms? Reach out:

House Sparrow Films (Veenansh Creations Private Limited)
87, Hosa Rd, C S B Layout, Valliyamma Layout, Kaikondrahalli
Bengaluru 560035, Karnataka, India
Email: info@housesparrowfilms.com
Phone: +91 8884698836